Service Excellence, achieved, through standard operating procedures
By developing Standard Operating Procedures (SOP’s) we have fine-tuned our service levels. This enables the team to set progressive goals for continued improvement.
To maintain the Wolwedans team’s service excellence, certain areas within the business (i.e. housekeeping) are standardized and for information-sharing platforms designed for easy access. These standard operating procedures, or SOPs, will not only allow the team to deliver top quality service but they’ll also shorten the training period required for new team members. The SOPs also serve a secondary purpose. They form the basis of the hospitality training manuals that are used for our Desert Academy trainees.